FAQ

What is Acai?

Acai is a berry of the acai palm tree which grows throughout the Amazonian river in South America. They don’t last long on a shelf so you can generally find them in frozen form. They are also rich in nutrients and antioxidants. 

We currently have two forms of Acai - Acai Sorbet and Acai Pulp. Our Acai Sorbet is made with Organic Acai Pulp which is packed with nutrition like antioxidants, fibre, calcium and heart-healthy fats. This makes it a great and healthy replacement for your ice cream! Our Acai Sorbet is ready to eat, no blending is required. 

Our Acai Pulp is Organic, Gluten-Free and GMO-Free, and it comes in two forms - Pure Unsweetened and Sweetened with Guarana. They contain the finest quality with NO preservatives and artificial ingredients. Our Pure Unsweetened Acai Pulp contains ZERO sugar, making it keto and diabetic-friendly. Our Acai Pulp Sweetened with Guarana contains low fat, sugar, and calories. They are perfect for those who enjoy blending their own acai bowl or acai smoothie at home! For acai bowl recipe, read here. 

What does Acai taste like?

Our Acai Pure Berry sorbets have a sour and berry like taste.

Are your products Vegan/Dairy-Free/Gluten-Free?

Yes, both our Acai Sorbet and Acai Pulp are Vegan, Dairy-Free, and Gluten-Free!

How long can I keep Smoof Acai Sorbets and Acai Pulps?

The Acai Sorbet pints can be kept for up to 12 months in the freezer please refer to the exact expiry date.

The Acai Pulp can be kept for up to 24 months in the freezer. Please refer to the sachets for the exact expiry date.

How do I best consume Smoof Acai Sorbet pints and Acai Pulp?

We recommend you to leave the Acai Sorbet pints to thaw for 5 to 10 minutes before consuming. You may top it off with your preferred toppings. 

For Acai Pulp, thaw pulp for 5 minutes before cutting it open and blending with your favourite ingredients till smooth. We recommend using frozen fruits for thicker consistency. Enjoy it as a smoothie or acai bowl and add your preferred toppings as well. Read here for more acai bowl recipes. 

• Why are the main differences of Smoof Acai sorbets ?
  Our Acai sorbets are manufactured right in Brazil. You will immediately notice the difference in texture, they are smooth and creamy, not icy. There is a stronger taste in many aspect, just like how the Brazilians enjoy their Acai. Our sorbet are fully filled with 450g of Acai Sorbet per pint, many of the sorbets out there are around 380g - 400g.
  
  

I just placed an order. When will I receive it? 

You may choose your preferred date for delivery.

How much does delivery cost?

FREE delivery for orders above $55. 

For orders below $55, there is a $10 delivery fee. 

• What happens if i am not at home to pick the orders?
  If you are able to drop us a message either via email or whatsapp a day before, we will be able to reschedule it with no problems. However if we are at your location and no one is around, we will give you a call and leave it outside the doorsteps and try our best to insulate it.
  

Do you offer bulk orders or collaborate for events? 

We’re open to bulk purchases and corporate collaborations. Feel free to drop us a text via the WhatsApp widget found on the bottom right of your screen. Alternatively, you can drop your message here.

What is your refund/exchange policy?

Only items that are missing or melted are refundable. You may drop us a text via the WhatsApp widget found on the bottom right of your screen.

Due to the nature of the perishable product, we are unable to provide any exchange.